Returns & Refunds Policy

1. Cancellation Policy

• Orders may be cancelled within 12 hours of placement by contacting us at support@legacyole.com.
  

• After 12 hours, your order may already be processed and shipped, and cancellation will no longer be possible.
  

2. Returns

• Items must be returned to us in their original packaging and unused condition.
  

• Return address:
  LEGACYCOLE store Returns Department
  4505 Old Lamar Avenue,
  Memphis, TN 38118
  

3. Refunds

• To request a refund, customers must provide clear evidence (photos or videos) showing that the product is damaged, defective, or incorrect.
  

• If the claim is approved, we will:
  

  • Send a replacement item at no extra cost, OR
    

  • Issue a refund to your original payment method.
    

• If the return is due to personal preference (e.g., “no longer want” or “don’t like the product”), the customer will be responsible for all return shipping costs.
  

4. Processing Time

• Approved refunds will be processed within 7–10 business days after we receive and inspect the returned product.
  

• Depending on your bank or card issuer, it may take additional time for funds to appear in your account.
  

5. Non-Returnable Items

• Personalized or customized items.
  

• Items not returned in original condition or without proof of purchase.
  

6. Contact Us

For cancellations, returns, or refund inquiries, please reach out to us:
Email: support@legacyole.com